Skip to Main Content

Financial Aid Advisor

New Mexico State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, NMSU does not discriminate on the basis of age, ancestry, color, disability, gender identity, genetic information, national origin, race, religion, retaliation, serious medical condition, sex (including pregnancy), sexual orientation, spousal affiliation or protected veteran status in its program or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Executive Director, Title IX and Section 504 Coordinator, Office of Institutional Equity, P.O. Box 30001, E. 1130 University Avenue, Las Cruces, NM 88003; 575.646.3635; 575.646.7802 (TTY)

NMSU is committed to providing reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate form or to request an accommodation, please contact the Office of Institutional Equity, O’Loughlin House, 1130 E. University Avenue, Las Cruces, NM 88003; 575.646.3635; 575.646.7802 (TTY) (8/2017 version)

Please see Special Instructions for more details.

The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

Department Contact

Department Contact Information

Applicants may contact this person if they have questions about this position

Department Contact Name Mack Adams
Department Contact Phone 575-527-7552
Department Contact Email

Posting Details

Posting Details

Requisition Number 1700428S
Classification Title Financial Aid Advisor
Position Job Title Financial Aid Advisor
College/Division DACC Dona Ana CC
Department 941660-DACC Financial Aid Svcs
Position Number 199743
Internal or External Search External - Open to all applicants
Appointment Full-time Equivalency 1.00
Reports To Position Title Financial Aid Advisor,Sr
Target Hourly/Salary Rate 31,000 entry to commensurate with qualifications
Pay Level 06
Pay Base Salary
Recruitment Summary

Dona Ana Community College (DACC) is a comprehensive, learning-centered community college dedicated to a diverse population of learners in support of student success, workforce and economic development and lifelong learning. Established in 1973 at the request of the Gadsden, Hatch and Las Cruces school boards, DACC continues to meet the educational needs of county residents by providing instruction leading to associate degrees and technical certificates as well as community and adult education opportunities. As the second largest community college in the state, DACC offers accessible and affordable higher education opportunities to more than 18,000 students annually with eight learning sites county-wide. As part of New Mexico State University, DACC is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Job Duties and Responsibilities

The purpose of this position is to increase our retention and recruitment efforts. The most critical role of this position will be to assist with default prevention and education. As the Financial Aid Outreach Advisor, this employee would be charged primarily with educating new and current students on financial literacy and their student loan obligation.

Furthermore, this position would also coordinate other financial aid outreach efforts such as FAFSA workshops, High School Parent Nights, and support efforts aimed at reducing DACC’s student loan default rate.

In addition, this position would work close with students and parents in educating them on financial aid and scholarships.

Required Education

Bachelor’s degree in a related field.

Required Experience

No previous work experience required.

Classification Summary

Provides personal and financial aid application counseling to students and parents. Assists in the administration of the financial aid program. Makes decisions to award funds to students eligible for scholarships, grants, and college work-study. Responsible for auditing and reconciling financial aid accounts and packaging financial aid awards.

Classification Standard Duties

Provides advice and counsel about available financial aid opportunities, eligibility requirements and the application process to students and parents; analyzes and evaluates financial aid eligibility for students. Exercises professional judgment to determine if adjustments should be made; makes award adjustments and recalculations on less complex cases, as appropriate. Presides over the collection, management and reporting of data in accordance with the objectives of the position; participates in the development and implementation of departmental procedures, as appropriate. Conducts student orientations, entrance and exit interviews in accordance with federal, university and agency guidelines. Reviews loan related financial documents for accuracy and provides signature approval/disapproval. Responds to inquiries by researching and resolving problems related to transactions handled by the department; serves as liaison with other departments in the resolution of day-to-day administrative or operational issues; provides crisis intervention referrals, as appropriate. Coordinates one or more specific administrative programs or service areas, as assigned. Participates in the review and adjudication of appeals for scholarships and academic progress. May oversee activities of staff and/or student support. Performs miscellaneous job-related duties as assigned.


Knowledge of customer service standards and procedures. Knowledge of federal and state laws, regulations, and policies pertaining to the provision of student financial aid. Knowledge of financial aid policies, procedures, and eligibility requirements.


Interviewing skills. Skill in the use of personal computers and related software applications. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.


Ability to analyze and solve problems. Ability to communicate effectively, both orally and in writing. Ability to lead and functionally supervise staff. Ability to make evaluative judgments. Ability to present educational programs, workshops and/or orientations.

Equivalency None
Preferred Qualifications
Required Certification/License
Special Requirements
Other Departmental Requirements

Must be able to obtain NMSU drivers permit. Occasional work beyond 5pm or weekends.

Standard Work Schedule Standard (M-F, 8-5)
If not a Standard Work Schedule, please describe
Physical Work Location State NM-New Mexico
Physical Work Location County, if in New Mexico DA-Dona Ana
Work Site
Contingent Upon Funding Not Applicable
Bargaining Unit Eligible Posting Announcement Statement This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Tenure Track No
Posting Date 08/29/2017
Closing Date 09/26/2017
Anticipated Job Begin Date (optional)
Anticipated Job End Date, if applicable (optional)
Open Until Filled No
Special Instructions to Applicants

The electronic application is the official document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

Quicklink for Posting

Working Conditions and Physical Effort

Environment Work is normally performed in a typical interior/office work environment.
Physical Effort Light physical effort. Effort applies to no more than two (2) hours per day.
Lifting Requirements Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.
Risk No or very limited exposure to physical risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Where did you become aware of this position opening?
    • NMSU Website
    • Las Cruces Sun News/El Paso Times
    • Albuquerque Journal
    • Chronicle of Higher Ed
    • New Mexico Department of Labor
    • Other (If other please answer next question)
  2. If you became aware of this posting from another source, please describe?

    (Open Ended Question)

  3. * Do you have a Bachelor's degree or higher level of education?
    • Yes
    • No
  4. * Do you have a valid driver's license?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume/CV
  2. Letter of Interest/Cover Letter
  3. Unofficial Transcripts (Undergraduate and Graduate Combined)
Optional Documents
  1. Other Document